Refund and Cancellation Policy

Last updated: 22 September 2026 · Effective: 22 September 2026

This Refund and Cancellation Policy explains how cancellations and refunds work for services and products purchased through the Simplify Money platform, operated by Turvas Technology Solutions Private Limited (CIN: U62010UP2023PTC191807) together with its subsidiary Simplify Money Private Limited (CIN: U66290UW2026PTC253434, AMFI-registered mutual fund distributor, ARN-363095).

It should be read with our Terms of Use and Privacy Policy. Please read it carefully.

The key distinction to understand: Simplify Money charges you directly only for paid subscriptions and coin purchases. Everything else — mutual funds, digital gold, corporate fixed deposits and loans — involves money moving between you and a third-party manufacturer, issuer or lender. For those, Simplify Money does not hold your money and cannot unilaterally reverse a transaction; we will, however, take up your case with the institution concerned.

1. Paid subscriptions

1.1 How to cancel

You may cancel a paid subscription at any time:

• Purchased in-app through Google Play or the Apple App Store: cancel through your Google Play subscriptions page or your Apple ID subscription settings. Refunds for these purchases are governed by Google’s and Apple’s refund policies and are processed by them, not by us. We can assist you but cannot override the app store’s decision.
• Purchased directly through our payment gateway: cancel from within the App under Profile → Subscription → Cancel, or by writing to support@simplifymoney.in from your registered email address.

1.2 Cooling-off refund

If you cancel within 7 days of the initial purchase of a subscription and you have not made substantial use of the premium features unlocked by it, you may request a full refund. Where premium features have been activated and used, the request may be declined or a pro-rated amount may be refunded at our discretion.

1.3 Renewals and ongoing subscriptions

• Subscriptions may auto-renew at the end of each billing period. Cancel before the renewal date to avoid being charged for the next period.
• Cancellation takes effect at the end of the current billing period. You retain access to premium features until then.
• No partial or pro-rated refunds are issued for the unused portion of a billing period after the 7-day cooling-off window, except where clause 4 (quality or service issues) applies.
• If a renewal is charged after you have cancelled, or a duplicate charge is made, write to us and we will refund the amount in full.

1.4 Price changes

If we increase the price of your plan, we will notify you in advance. The new price applies from your next billing period. If you do not accept it, cancel before that date; no refund is due for periods already paid at the old price.

2. Coins

• Coins have no monetary value, are not a prepaid payment instrument, and are not redeemable for cash.
• Purchased coins are non-refundable once credited to your account, except where the purchase failed, was duplicated, or coins were not credited — in which case we will refund or credit the coins.
• Earned coins are promotional and carry no refund entitlement. They may be adjusted, reversed or cancelled where the underlying activity is reversed, or where they were obtained through error, abuse, multiple accounts or fraud.
• Coins redeemed against a purchase are consumed at the point of redemption. If the underlying purchase is cancelled or reversed, redeemed coins will ordinarily be restored to your account rather than refunded in cash.
• Coins may expire in accordance with the terms displayed in the App. Expired coins are not refundable.
• If the coins programme is discontinued, we will give reasonable notice and a window to redeem unused coins. No cash equivalent will be paid.

3. Financial products

Transactions in financial products are final once executed and are governed by the terms of the respective manufacturer, issuer, institution or third-party provider. Simplify Money acts as a distributor or facilitator and does not hold your funds.

3.1 Mutual funds

• Once a purchase, SIP registration or redemption instruction is transmitted, it cannot be cancelled or reversed by Simplify Money. Any request to stop a transaction must be made to the asset management company or registrar and is subject to their rules and cut-off timings.
• Failed or rejected transactions: where a transaction fails, is rejected by the asset management company or registrar, or units are not allotted, the amount debited is refunded to the source bank account by the asset management company or the payment system. This is typically completed within 3 to 7 Business Days, subject to bank and payment system timelines.
• Delayed reversals: where a debit succeeds but units are not allotted and the amount is not reversed within the prescribed timeline, the Reserve Bank of India’s harmonisation of turnaround time framework applies, and compensation, where payable, is paid by the bank or payment system operator concerned.
• SIP cancellation: you may cancel a SIP from within the App. Cancellation must be requested at least the number of Business Days specified in the App before the next instalment date. Instalments already initiated or in process will be completed and cannot be refunded. Cancelling a SIP does not automatically cancel the underlying bank mandate; you may cancel the mandate separately with your bank.
• Redemption proceeds are paid by the asset management company to your registered bank account within the timelines in the scheme documents. Exit loads, stamp duty, securities transaction tax and taxes are deducted as applicable. Simplify Money does not control these amounts or timelines.
• Lock-in schemes: units under ELSS or other statutorily locked-in schemes cannot be redeemed before the lock-in expires. No refund is possible during lock-in.
• Simplify Money charges you no transaction fee for mutual fund transactions. We are remunerated by commission from the asset management company.

3.2 Digital gold

• Gold purchases and sales are executed at prices quoted by the third-party gold provider, valid for a short window. Once a purchase is confirmed, it cannot be cancelled.
• To exit, you may sell your gold holding back to the provider at the prevailing sell price, which will differ from the buy price. The difference between buy and sell prices, and any applicable charges and taxes, are not refundable.
• Cancellation, buyback, storage, delivery and dispute processes are governed by the gold provider’s terms, including the SafeGold Terms of Use.
• Where a payment is debited but gold is not credited, the amount will be reversed to your source account, typically within 3 to 7 Business Days.

3.3 Corporate fixed deposits

• Once a fixed deposit application is accepted and the deposit is booked by the issuer, cancellation and premature withdrawal are governed entirely by the issuer’s terms, including any lock-in period and premature withdrawal penalty. Many issuers do not permit withdrawal within an initial lock-in.
• Where an application is rejected or not completed by the issuer, the amount debited is refunded to your source bank account by the issuer or the payment system, subject to their timelines.
• Simplify Money does not guarantee the repayment of principal or interest and cannot refund amounts held by an issuer.

3.4 Loans

• Simplify Money is not a lender and does not collect loan repayments. Loans are provided, disbursed and serviced by the regulated lender named in your Key Fact Statement.
• You may withdraw a loan application at any time before disbursal at no cost.
• After disbursal, the cooling-off / look-up period disclosed in your Key Fact Statement applies, in accordance with Reserve Bank of India directions on digital lending. Within that period you may exit the loan by repaying the principal and the proportionate annualised percentage rate, without penalty.
• Processing fees, documentation charges and other fees charged by the lender are refundable only to the extent the lender’s terms provide. Simplify Money does not charge you a fee for loan facilitation; where any fee is charged, it will be disclosed to you before you accept the offer.
• Refund and cancellation disputes relating to a loan must be raised with the lender’s grievance officer, with escalation available under the Reserve Bank of India Integrated Ombudsman Scheme. We will assist you in routing the complaint.

4. Refunds for quality or service issues

If a paid Service does not meet the standard advertised, or you experience a technical failure in a premium feature, report it to support@simplifymoney.in within 7 days of the service date or feature activation, with your registered mobile number, transaction reference and a description of the issue.

We will evaluate the complaint and determine eligibility for a refund, in whole or in part. Where approved, refunds are processed within 7 Business Days and credited to the original method of payment. The time taken for the amount to reflect in your account depends on your bank or card issuer, typically a further 2 to 7 Business Days.

Refunds are made only to the original payment instrument. We do not make refunds in cash, to a different account, or in coins, unless the original instrument is no longer valid, in which case we will verify your identity and bank account before processing.

5. Failed, duplicate and disputed payments

• Where a payment fails but the amount is debited, it is usually auto-reversed by the payment system within 3 to 7 Business Days. If it is not, write to us with the transaction reference and we will pursue it with the payment gateway and your bank.
• Duplicate charges are refunded in full on verification.
• If you raise a chargeback with your bank or card issuer without first contacting us, your access to the Service may be suspended pending resolution. We encourage you to contact us first.
• We may withhold or reverse a refund where we reasonably suspect fraud, abuse or misuse.

6. Taxes and charges

Refunds are made net of any taxes, levies, exit loads, stamp duty, payment gateway charges or third-party charges that have already been remitted to a tax authority, regulator or third party and are non-recoverable. Where GST has been charged on a subscription and the subscription is refunded, GST is refunded in accordance with applicable tax law.

7. How to raise a refund or cancellation request

Write to support@simplifymoney.in from your registered email address, or use in-app support, with:

1. Your registered mobile number
2. The transaction or order reference and date
3. The product or plan concerned
4. The reason for cancellation or refund
5. Any supporting screenshots or documents

We acknowledge requests within 24 hours and aim to resolve them within 15 days.

8. Customer service, warranties and grievance redressal

For issues relating to financial products carrying warranties or guarantees from a manufacturer, issuer or service provider, please direct your enquiry to them as set out in their terms. We will liaise with the institution on your behalf where we reasonably can.

Grievance Officer

• Name: Parag Kapoor
• Turvas Technology Solutions Private Limited
• Address: A-130, A Block, Sector 63, Noida, Uttar Pradesh 201301, India
• Email: support@simplifymoney.in
• Hours: Monday to Friday, 10:00 to 18:00 IST

Escalation: AMFI or SEBI SCORES (scores.sebi.gov.in) for mutual fund distribution; the lender’s grievance officer and thereafter the RBI Integrated Ombudsman Scheme (cms.rbi.org.in) for loans; the National Consumer Helpline (1915) for consumer complaints.

9. General terms

We reserve the right to modify or amend this Refund and Cancellation Policy at any time. Changes will be communicated through the Platform or by email and will apply prospectively.

This policy is in accordance with applicable laws and regulations. Disputes arising from it are governed by the laws of India and subject to the dispute resolution provisions of the Terms of Use, with jurisdiction at Noida, Uttar Pradesh, India.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019.